Practice makes perfect for local medical practice


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A Newcastle medical practice has been given its fourth special award in recognition of outstanding care for its patients.

Fenham Hall Medical Group received the latest Healthwatch Newcastle award when a patient nominated Dr Carolyn Paes for making health-related decisions with her patients. The award follows those previously given to Dr Jiri Dolezal, Dr Ruth Grant and Carl Gibson, making four in the space of just over a year.

Practice Manager Helen Gunn was delighted to receive the latest award on behalf of the practice.

“It’s lovely to know that the work we do is appreciated by the public. The doctors are the first to agree that these awards are a recognition of not only their sterling work but that of the wider team too. We have adopted a number of initiatives lately that have made a real difference to the care we provide and they seem to be working well.”

The new initiatives include an improved same day appointment service and employing an Advanced Nurse Practitioner and pharmacist who are able to treat patients in certain circumstances without the need to see a doctor.

“We’ve looked at different ways to manage our increasing workload and improve the service we give to our patients”, said Helen.

Steph Edusei, Chief Executive of Healthwatch Newcastle said:

“Patients feel that Fenham Hall Medical Group has given them excellent care and that is why these awards have been given. Healthwatch Stars are a way of celebrating positive comments with the people who are on the frontline of care in our hospitals, doctors’ surgeries and other services in the city. The whole team should be very proud of their Star awards.”

If you know a person or a service in Newcastle you think deserves to be recognised, let Healthwatch Newcastle know why by completing the ‘Nominate a Star’ online form at

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